Capita (Polska) Sp. z o.o. - Opublikowano: 22 sie 2013
Responsibilities: • Making outbound calling, chasing medical providers for medical records. • Handling and processing data supplied by the customer, expert and/or provider ensuring the data is accurately input and complete. • Keeping case notes up to date, concise and relevant to ensure colleagues can interpret correctly and actions are clear. • Operating within own area of accountability, proactively escalating critical points that may affect a case and act upon them in a timely manner to resolve. • Keep up to date with business knowledge to ensure clients receive the best possible service and support when necessary. • Gain understanding through effective questioning and listening to reduce unnecessary levels of communication. • Achieve targets for quality and utilisation including Service Standards on an individual and team basis. • Understand and apply the Data Protection Act and take appropriate precautions in respect of information security and compliance requirements....
Responsibilities: • Making outbound calling, chasing medical providers for medical records. • Handling and processing data supplied by the customer, expert and/or provider ensuring the data is accurately input and complete. • Keeping case notes up to date, concise and relevant to ensure colleagues can interpret correctly and actions are clear. • Operating within own area of accountability, proactively escalating critical points that may affect a case and act upon them in a timely manner to resolve. • Keep up to date with business knowledge to ensure clients receive the best possible service and support when necessary. • Gain understanding through effective questioning and listening to reduce unnecessary levels of communication. • Achieve targets for quality and utilisation including Service Standards on an individual and team basis. • Understand and apply the Data Protection Act and take appropriate precautions in respect of information security and compliance requirements....